Cancellation Policy

Cancellation Policy for Kasma

At Kasma, we value your satisfaction and aim to provide you with the best shopping experience. Please read our cancellation policy carefully to understand how cancellations are handled.

General Policy

1. Eligibility for Cancellation:

   • Orders can be canceled within 24 hours of placement without any penalty.
   • After 24 hours, cancellation requests will be subject to review and approval by our customer service team.

2. How to Cancel an Order:

   • To cancel an order, please contact our customer service team at [insert contact details] within the specified cancellation period.
   • Provide your order number and reason for cancellation to help us process your request efficiently.

3. Cancellation Fee:

   • No cancellation fee will be charged if the order is canceled within 24 hours of placement.
   • For cancellations requested after 24 hours, a cancellation fee of [insert fee amount or percentage] may apply to cover administrative and restocking costs.

Specific Product Policies

1. Bracelets, Earrings, Necklaces & Chokers:

   • Custom-made or personalized items cannot be canceled once the production process has begun.
   • Orders for items that have already been shipped cannot be canceled. In such cases, please refer to our Return and Exchange Policy.

2. Special Sales and Promotions:

   • Orders placed during special sales or promotions may not be eligible for cancellation. Please refer to the terms and conditions of the specific sale or promotion for more details.

Refund Process

1. Refund Timelines:

   • Once your cancellation request is approved, we will process your refund within 7-10 business days.
   • Refunds will be issued to the original payment method used during the purchase.

2. Refund Confirmation:

   • You will receive a confirmation email once your refund has been processed. If you do not receive this email within the specified timeline, please contact our customer service team for assistance.

Contact Us

If you have any questions or need assistance with your cancellation, please reach out to our customer service team at:

• Email: info@kasmabypuneeta.com
• Phone: +91 98506 89060

Thank you for shopping with Kasma. We appreciate your understanding and cooperation.